Estate Planning Blog Articles

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Can I Help Parents Remember Online Passwords?

Hacked usernames and passwords are the most common causes of malicious online identity attacks, accounting for 61% of breaches.

Seniors Matter’s recent article entitled “Why your loved one needs a password manager” explains that keeping your loved one’s passwords safe is actually nearly as important as the security and complexity of the passwords themselves. This is why a password manager can help. It’s software that allows the user to generate, store and manage credentials in one central and secure location online.

A password manager can help make your loved one’s day-to-day interactions with technology easier and more secure for several reasons. For instance, older adults are vulnerable to scammers, more likely to forget their passwords or store them in unsafe locations. Online accounts should be included in estate planning, but many family members find themselves “locked out” of important accounts after their loved one passes, with no access to the credentials—especially if the death is unexpected.

A password manager puts all your loved one’s online account credentials and documents into one secure place, then they have just one password to remember. Many password managers let you share credentials with other people, so nothing’s ever lost forever. This way they can make certain that the right people will have the details they need to access the accounts necessary to settle the estate.

With many password managers, you can not only store, change and access passwords in these apps but also write notes about information like:

  • Financial account details
  • The location of valuables and important documents
  • Important contact info
  • Important logins or security codes that aren’t website logins; and
  • Instructions in case of death.

Research has shown that older adults who use password managers were satisfied with their experiences overall and even felt confident using multiple features, like the password generator and auto-fill.

After a senior gets over the hurdle of setting up and learning how to use the software, they love it and are quite adept at using it.

This is the reason for you as the caregiver to help your loved one get a password manager set up and help them get acquainted with using it properly.

Reference: Seniors Matter (March 6, 2022) “Why your loved one needs a password manager”

What are Trends in Senior Health Care?

Feeling comfortable using virtual care technologies in the home, demanding more tech in independent living communities and becoming more engaged in their own health data are trends that show that seniors will be turning to technology more than ever to enhance their healthcare in the next year. Health Tech’s recent article entitled “3 Senior Care Tech Trends to Watch in 2022” gives us the top three trends in senior care for 2022:

  1. Senior Care Will Continue to Adopt the Hospital-at-Home Model. Hospital-at-home is a growing trend in healthcare, as increased adoption of virtual care technologies permits the care of seniors with acute conditions to take place at home.

A 2018 AARP survey found that 76% of adults ages 50+ said they prefer to stay in their homes and communities, aging in place rather than moving to an independent living community. According to the American Hospital Association, the hospital-at-home care delivery model can reduce costs, improve outcomes and enhance the patient experience. However, traditional healthcare organizations have a part to play in this care delivery model with telehealth and remote patient monitoring that can extend care to the home setting.

  1. Organizations Will Create Tech Concierge Roles to Help Seniors. Tech ownership, adoption, and use among older adults increased during the pandemic, with nearly half of those in an AARP saying that they used video chats more than before. With growing use of texting, email, smartphones and wearable devices, seniors are using more technology. As a result, the trend is likely to continue.
  2. Consumerization Will Give Seniors More Control Over Their Health. Wearables and apps place health data in consumers’ hands. Healthcare organizations will not have to provide patients with all of their health information, which will create even more patient involvement in healthcare. This will give older adults more information and empower them to be active in decision-making about their health. Another impact of consumerization on senior care is that older adults are getting more comfortable with technology and are joining independent living communities’ selection committees to make decisions about which technologies the community will acquire.

As we go into 2022, consumerization and the desire for personalization are expected to impact the types of technology preferred by older adults and offered by independent living communities, as well as the ways seniors interact with digital health solutions.

Reference: Health Tech (Dec. 14, 2021) “3 Senior Care Tech Trends to Watch in 2022”

Alexa, How Can You Help Seniors

Amazon’s new programs run through Alexa Smart Properties, which allows organizations to control a centralized Alexa system, according to MSN’s recent article “Amazon announces Alexa program for hospitals and senior care.”

“Early on in the pandemic, hospitals and senior living communities reached out to us and asked us to help them set up Alexa and voice in their communities,” Liron Torres, global leader for Alexa Smart Properties, said in an interview with The Verge.

“Hospitals wanted ways to interact with patients without using protective equipment, and senior living communities wanted to connect residents with family members and staff,” Torres says.

The program allows senior living facilities to employ Amazon Echo devices to send announcements or other messages to residents’ rooms. During the COVID-19 pandemic, many facilities relied on printed out sheets of paper slipped under resident doors to communicate changes in protocols, like around meals or quarantines. However, the Alexa program now lets them send messages immediately into patient rooms.

“Staff can be more available for other tasks,” Torres says.

Senior facility residents can also place calls through Alexa to family members or friends, without having to rely on a staff member. Approved contacts would also be able to call in through Alexa. The facility could enable calling for a list of contacts approved by the resident and family members when they arrive.

Two networks of senior living communities, Atria (which is nationwide) and Eskaton (based in California), are adding Alexa to some facilities, Amazon announced.

In hospitals, the Alexa Smart Properties program allows nurses to speak with patients through the calling and intercom-type drop-in features without having to enter patient rooms. Patients could ask questions, or nurses could see how a patient is feeling with this feature.

“This enables hospitals to increase productivity and be able to save on medical supplies,” Torres says.

Hospitals can also send information and announcements to patients through Alexa.

Reference: MSN (Oct. 25, 2021) “Amazon announces Alexa program for hospitals and senior care”

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